PRODUCT GUARANTEES, RETURNS, & INVENTORY REPURCHASE

Product Guarantee and Rescission
LIVEDEN offers a 100% money-back satisfaction guarantee to all Retail Consumers, Brand Consumers, and Brand Partners on their initial order (minus applicable shipping for Brand Partners) if returned within sixty (60) days of purchase for Retail Customer and Brand Consumers, and (30) days of purchase for Brand Partners.  

If a Brand Partner requests a refund on their initial order or returns more than one thousand dollars ($1,000.00) for a refund in any 12 consecutive month period, the request will constitute the Brand Partner’s voluntary termination of his/her Brand Partner Agreement, and the refund will be processed as an inventory repurchase pursuant to Section 8.5, and the Brand Partner’s Agreement will be terminated and his or her LIVEDEN business will be cancelled.

No refund or replacement of any items will be made if the conditions of these rules are not met.

Procedures for Brand Consumer and Brand Partner Returns
The Brand Consumer or Brand Partner must first call LIVEDEN Customer Support at (801) 805-6500 to obtain a Return Product Authorization (RPA) number.  An RPA will be issued upon the following conditions:

The products being returned must be linked to a specific order placed by the Brand Consumer or Brand Partner.

The products must be returned within the 60 day (Brand Consumer), or 30 day (Brand Partner) return period, and must be returned within two weeks of the RPA being issued.

All products must be shipped appropriately to avoid damage during shipment.  Should products arrive damaged, they will not be considered resalable and will be returned to the Brand Consumer or Brand Partner at their expense and without refund or exchange.

The Customer Support representative will instruct the Brand Consumer or Brand Partner to include the RPA number on the package being returned.  The RPA should be visibly displayed on the outside of the package.  The Brand Consumer or Brand Partner’s name, ID number, order number, and a list of the products being returned should be included inside the package.

The Brand Consumer or Brand Partner can then ship the products back to the U.S. Corporate Office.  Packages sent to the U.S. Corporate Office that do not contain the RPA number visibly displayed on the outside of the package will be refused or returned to the Brand Consumer or Brand Partner at their expense.  Shipping costs are the responsibility of the Brand Consumer or Brand Partner.  If product is returned that was not approved when the RPA was issued, it will be returned to the Brand Consumer or Brand Partner at their expense.

Proper shipping carton(s) and packing materials are to be used in packaging the items(s) being returned, and the best and most economical means of shipping is suggested.  All returns must be shipped to LIVEDEN shipping pre-paid.  LIVEDEN does not accept shipping-collect packages.  The risk of loss in shipping for returned items shall be on the Brand Consumer or Brand Partner.  If the returned items are not received by the Company’s Distribution Center, it is the responsibility of the Brand Consumer or Brand Partner to trace the shipment.  

Packages with proper authorizations will be processed and appropriate refund (less shipping charges) generated.  All bonuses and commissions paid out on refunded product orders, will be deducted from the applicable upline Brand Partners.

Brand Consumers who return their initial order within sixty (60) days of the original order, or Brand Partners who return their initial order within thirty (30) days of the original order, will be credited 100% of their purchase price (less applicable shipping), if the above steps are completed.  The return of any initial order will cancel the Brand Partner’s membership.  All volume and related commissions paid on this order will be deducted from the applicable Brand Partners.

With the exception of initial orders, all products must be returned unopened and in resalable condition in order to receive a refund.  Refunds will be issued to the form of payment used at time of purchase.

No refund or replacement of any items will be made if the conditions of these rules are not met.