PRODUCT GUARANTEES, RETURNS, & INVENTORY REPURCHASE
Product Guarantee and Rescission
LIVEDEN offers a 100% money-back satisfaction guarantee to all Retail Consumers, Brand Consumers, and Brand Partners on their initial order (minus applicable shipping for Brand Partners) if they are returned within sixty (60) days of purchase. Additionally, LIVEDEN offers a 90% money-back return on all unopened, unused and undamaged products from all subsequent orders, if they are returned within ninety (90) days of purchase.
If a Brand Partner returns more than one thousand dollars ($1,000.00) for a refund in any 12 consecutive month period, the request will constitute the Brand Partner’s voluntary termination of his/her Brand Partner Agreement, and the refund will be processed as an inventory repurchase pursuant to Section 8.5, and the Brand Partner’s Agreement will be terminated and his or her LIVEDEN business will be cancelled.
Procedures for Retail Consumer Returns
Products being returned after having been purchased by Retail Consumers directly from a Brand Partner must be returned to the Brand Partner who sold them within ninety (90) days after the Retail Consumer purchased the products. The Brand Partner will issue the refund to the Retail Consumer. The Brand Partner must then request an RPA number from Customer Support prior to the 90 days from the initial product purchase in order to receive a refund or exchange on the returned products.
When the products are returned, proof of sale must be returned with the product, as well as the original order number, and the name of the person who purchased the product. The Brand Partner may return partially used productforexchange of the same product. Exchanges will not be sent until all of the above information is received.
There will be no exchanges or refunds after the initial ninety (90) day period, provided proof of date of purchase is included.
Products must be returned in unopened, resalable condition in order to receive a refund or credit to the Brand Partners account, less shipping costs.
No refund or replacement of any items will be made if the conditions of these rules are not met.
Procedures for Brand Consumer and Brand Partner Returns
The Brand Consumer or Brand Partner must first call LIVEDEN Customer Support at (801) 805-6500 to obtain a Return Product Authorization (RPA) number. An RPA will be issued upon the following conditions:
The products being returned must be linked to a specific order placed by the Brand Consumer or Brand Partner.
After the 60 Day – 100% money-back guarantee on all Retail Consumers, Brand Consumers and Brand Partners initial orders, all subsequent product orders must be unopened and in resalable condition.
The products must be returned within the 60 day return period, and must be returned within two weeks of the RPA being issued.
All products must be shipped appropriately to avoid damage during shipment. Should products arrive damaged, they will not be considered resalable and will be returned to the Brand Consumer or Brand Partner at their expense and without refund or exchange.
The Customer Support representative will instruct the Brand Consumer or Brand Partner to include the RPA number on the package being returned. The RPA should be visibly displayed on the outside of the package. The Brand Consumer or Brand Partner’s name, ID number, order number, and a list of the products being returned should be included inside the package.
The Brand Consumer or Brand Partner can then ship the products back to the U.S. Corporate Office. Packages sent to the U.S. Corporate Office that do not contain the RPA number visibly displayed on the outside of the package will be refused or returned to the Brand Consumer or Brand Partner at their expense. Shipping costs are the responsibility of the Brand Consumer or Brand Partner. If product is returned that was not approved when the RPA was issued, it will be returned to the Brand Consumer or Brand Partner at their expense.
Proper shipping carton(s) and packing materials are to be used in packaging the items(s) being returned, and the best and most economical means of shipping is suggested. All returns must be shipped to LIVEDEN shipping pre-paid. LIVEDEN does not accept shipping-collect packages. The risk of loss in shipping for returned items shall be on the Brand Consumer or Brand Partner. If the returned items are not received by the Company’s Distribution Center, it is the responsibility of the Brand Consumer or Brand Partner to trace the shipment.
Packages with proper authorizations will be processed and appropriate refund (less shipping charges) generated. All bonuses and commissions paid out on refunded product orders, will be deducted from the applicable upline Brand Partners.
Brand Consumers or Brand Partners who return their initial order within sixty (60) days of the original order will be credited 100% of their purchase price (less applicable shipping for Brand Partners), if the above steps are completed. The return of any initial order will cancel the Brand Partner’s membership. All volume and related commissions paid on this order will be deducted from the applicable Brand Partners.
With the exception of initial orders, all products must be returned unopened and in resalable condition in order to receive a refund. Refunds will be issued to the form of payment used at time of purchase.
No refund or replacement of any items will be made if the conditions of these rules are not met.
RescissionRetail ConsumersFederal and state law requires that a Retail Consumer who makes a purchase of $25.00 or more has three business days (excluding Sundays and legal holidays) (5 business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form or sales receipt. When a Brand Partner makes a sale or takes an order from a Retail Consumer who cancels or requests a refund within the three business day period, the Brand Partner must promptly refund the Retail Consumer’s money as long as the products are returned to the Brand Partner in substantially as good condition as when received (five business days for Alaska residents).
Brand Partners notify their Brand Consumers that they have three business days (excluding Sundays and legal holidays) (5 business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. Brand Partners should also notify their Brand Consumers about these time limits at the time they enroll as a Brand Consumers and place their first order. Products shipped directly to a Brand Consumers by the Company must be returned to the Company and the refund will be issued to the Brand Consumer by the Company. Brand Consumers may contact the Company for a “call tag” that will provide return shipping back to the Company at no cost to the Brand Consumer.
Brand Partners MUST verbally inform their Consumers (Retail and Brand) of this right of rescission, they MUST provide their Retail Consumers with TWO copies of a retail receipt at the time of the sale, and MUST point out this cancellation right stated on the receipt. If a Consumer places an order online, the Company will provide the Consumer with the receipt. Brand Partners must ensure that the date of the order or purchase is entered on the Retail Sales Receipt. All Retail Consumers must be provided with two copies of an official LIVEDEN Retail Sales Receipt at the time of the sale. The back of the receipt provides the Consumer with written notice of his or her rights to cancel the order.
Return of Inventory and Sales Aids by Brand Partners Upon Termination
Upon termination of a Brand Partner’s Agreement, the Brand Partner may return products and sales aids that he or she personally purchased from LIVEDEN(purchases from other Brand Partners or third parties are not subject to refund) that are in Resalable (see Definition of “Resalable” below) condition and which have been purchased within one year prior to the date of termination. Upon receipt of Resalable products and sales aids, the Brand Partner will be reimbursed 90% of the net cost of the original purchase price(s). Neither shipping and handling charges incurred by a Brand Partner when the products or sales aids were purchased, nor return shipping fees, will be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. If a Brand Partner was paid a commission, rebate, or any other form of compensation based on a product(s) that he or she purchased, and such product(s) is/are subsequently returned for a refund, the commission, rebate, or any other form of compensation that was paid based on that product purchase will be deducted from the amount of the refund.
Products and Sales aids shall be deemed "resalable" if each of the following elements is satisfied: (1) they are unopened and unused; (2) packaging and labeling has not been altered or damaged; (3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; (4) they are still in LIVEDEN’s current inventory; (5) the expiration date(s) for any returned products has not passed; and (6) they are returned to LIVEDEN within one year from the date of purchase. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be resalable. Replicated Website fees are not refundable except as required by applicable state law.
A Montana resident may cancel his or her Brand Partner Agreement within 15 days from the date of enrollment, and may cancel his or her Brand Partner Agreement for a full refund within such time period.