Support
Returns
We want you to love your LIVEDEN. If something isn’t quite right, we’ll make it easy.
Our 60-day promise
Your first order of BALANCE comes with sixty days to try it the way it’s meant to be used, every morning. If it isn’t right for you, let us know within those sixty days and we’ll refund you, even if the bag is open. No explanation needed.
After your first order, unopened bags can be returned within sixty days.
How to make a return
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Reach out to us
Call or email and we’ll send you a return authorization number, along with the address to ship to.
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Send it back
Write your return number on the outside of the box, and tuck your name and order number inside. Please ship it within two weeks of receiving your number.
Return shipping is paid by you. A trackable service lets you follow your package home to us.
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Receive your refund
Once your return arrives, we refund it to your original form of payment. The original shipping charge is not included in the refund.
Arrived damaged or not what you ordered?
We’re sorry. Call or email us and we’ll send a replacement at no cost to you.
Need a break from your subscription?
You may not need a return at all. Change your delivery date, pause, or cancel any time from your account.
We’re here to help
Questions about a return? Call or email any time. If you don’t reach us right away, we’ll be back in touch soon.
Monday through Friday, 9 am to 5 pm Mountain Time